Refund policy

100% Quality Guarantee & Returns

Because each Broken Knuckle Apparel product is custom printed especially for you, all custom-made products, sale items, and gift cards are final sale and cannot be returned, exchanged, or refunded unless there is an issue with the order.

Your purchase may qualify for a free replacement, return, or refund review only if:

  1. The product itself is flawed or damaged
  2. The print quality is poor
  3. The final product is notably different from what was shown on the order screen
  4. You received the wrong item or an item that was not as ordered

If your order meets one of these conditions, please contact us within 30 business days of receiving your order.

Once the issue is verified, we will send a free replacement or review the order for a possible refund. In most cases, there is no need to return the item.

Size exchanges for store credit. Ordered the wrong size? Contact us within 30 days of delivery and we'll issue store credit for the full item price so you can reorder the right size. Items must be unworn, unwashed, and in original condition. Because every piece is printed to order, size exchanges are for store credit only, not refunds. Original shipping isn't refundable.

Photo Verification Required

Photos are required in most cases so we can review and verify the issue. Please do not discard the item or packaging until the review is complete.

When contacting us, please include:

  • Your order number
  • The email address used at checkout
  • Photos of the affected item
  • Any additional details that may help us review the issue

For photo submissions, please include:

Apparel: A photo of the garment label and a full photo of the item clearly displayed. Please include any size-related concerns when submitting your request, as replacement details cannot be changed once processed.

Posters: A photo of the entire poster lying flat on a surface.

Phone Cases: Photos of both the front and back of the case.

Other Items: A full photo of the product and any close-up photos that clearly show the issue.

CustomerService@BrokenKnuckleApparel.com

Call/Text 832-736-0145

Items sent back without first contacting us and receiving return instructions will not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.